Overview
Quantal Intelligent Systems (“Quantal”, “we”, “us”) provides cloud stocktake software that lets organisations run inventory counts with their own staff and mobile devices. This policy explains what information we collect, why we collect it, how we protect it and the choices available to you.
This policy applies to our website at quantal-is.com and to the Manager Portal, Supervisor Console and Counter Mobile App (together, the “Service”). If you use the Service on behalf of an organisation, that organisation is responsible for its own configuration and for informing its staff about how their information is used.
Information we collect
Account and contact details
Name, work email address, company name, role, phone number and any other details you provide when you request a demonstration, create an account or contact support.
Stocktake and event data
Product files, staff rosters, area structures, counts, quantities, barcode and SKU values, device status, validation flags, recounts and audit-trail records that are created or uploaded when you run an event. This data belongs to your organisation, subject to the terms of your agreement with us.
Technical and usage information
Browser and device type, operating system, IP address, approximate region, pages visited and error logs. We use this information to keep the Service secure, reliable and easy to use.
How we use information
- To provide, configure and operate the Service, including processing counts and generating reports.
- To authenticate users, enforce role permissions and protect accounts with two-factor authentication.
- To validate counts, surface exceptions and dispatch recounts as part of the stocktake workflow.
- To respond to enquiries, provide support and arrange demonstrations.
- To maintain audit logs, investigate security events and comply with legal obligations.
- To administer subscriptions, billing and service-related communications.
- To improve the Service through aggregated, de-identified usage analysis.
Where data protection law requires a legal basis, we rely on the performance of our contract with you, our legitimate interests in operating and securing the Service, compliance with legal obligations, or your consent where it has been requested.
Data ownership and retention
Your stocktake data belongs to you. We retain stocktake data for up to three months after an event. If you need it stored longer, we can arrange a long-term data storage service. Account and billing records are kept while your account is active and for as long as required by law. Audit-trail records may be retained where necessary to preserve the integrity of completed events.
If you would like a copy of your data or have it deleted, contact us at the address below. We may need to verify your authority before actioning a request.
Cookies and local storage
We use essential cookies and browser storage to keep you signed in, protect your session and cache counts when a device loses connectivity. We do not use advertising cookies or sell information to data brokers. You can clear cookies and local storage through your browser, although doing so may sign you out or discard an unsynced count.
Sharing and processors
We do not sell personal information. We share information only with service providers that help us operate the Service — for example Amazon Web Services for hosting, storage and computing — and with professional advisers, auditors or authorities where required by law. These providers are bound by confidentiality and data-processing obligations and may only use the information to provide their services to us.
Quantal is designed and founded in Australia, with development in mainland China and operations in Japan. Data is hosted in the United States. Where information is transferred between countries, we take steps to ensure it remains protected in accordance with this policy and applicable law.
Security
We use industry-standard safeguards, including encryption in transit and at rest, two-factor authentication for manager and supervisor accounts, role-based access and complete audit trails. You can read more about our controls on the Security page. No method of transmission or storage is completely secure, so please use a strong, unique password and keep your devices protected.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete personal information, to object to or restrict certain processing, or to withdraw consent. To exercise these rights, contact us using the details below. You may also have the right to complain to your local privacy regulator.
Contact us
Questions about this policy or our handling of your information can be sent to [email protected]. We may update this policy from time to time and will revise the date at the top of this page when we do.